DISPATCH AND DELIVERIES POLICY

Please contact info@vapevendor.com.au for all delivery enquiries. We ship all orders in the order that they are received. We do not process orders on Saturdays, Sundays or major Australian or New Zealand Public Holidays.

All orders are placed inside shipping bags. We treat your order with care but cannot guarantee that the postal carrier will show the same courtesy. We cannot be responsible for mistakes made by the postal carrier including misdirected, lost or damaged shipments. Should the postal carrier damage your e-liquid order in transit, it can cause the e-liquid to spill. Any spills will be contained within the ziplock bag. To ensure parcels arrive as safely as they leave, all parcels require a signature on arrival with the postal carrier.

FREE SHIPPING: Free standard shipping is offered throughout Australia and New Zealand for all orders over AUD$100.

BATTERIES

Please note that we do not recommend using the built-in USB charging feature on mods that use replaceable lithium ion cells. Lithium ion batteries must be balance charged using a proper external charger to avoid damaging the cells and to reduce the risk of venting. Micro and mini USB ports are notoriously fragile and as such we do not offer a warranty or repair service on any USB charging ports if you choose to ignore this warning.

Due to standard postal carrier policies, all lithium-ion batteries sold separately cannot be shipped via express post (air) as they are deemed a dangerous good.

Lithium-ion batteries present a fire and safety risk if transported by aircraft. Australian and New Zealand postal providers may limit how many lithium batteries can be sent, and we are required to send these items in compliance with Australian, New Zealand and international regulations.

POSTAL REDIRECTS 

Vape Vendor takes no responsibility for delays, damage or loss of parcels due to customer requested redirects with Australian and New Zealand postal providers. Please ensure the address details provided at the time of order are correct. Please contact us at info@vapevendor.com.au prior to order dispatch if address details require updating.

RETURN TO SENDER 

Parcels that are return to sender (RTS) will incur an AUD$10 fee.

DELIVERY ESTIMATES

AUSTRALIA

Orders shipped to Brisbane;

2-4 Business Days once dispatched via Australia Post eParcel Express Post service (Tracking Included and Signature Required) – AUD$15.00

3-5 Business Days once dispatched via Australia Post eParcel Registered Service (Tracking Included and Signature Required) – AUD$8.00

Orders shipped to Adelaide, Melbourne, Sydney and Tasmania

2-4 Business Days once dispatched via Australia Post eParcel Express Post service (Tracking Included and Signature Required) – AUD$15.00

4-8 Business Days once dispatched via Australia Post eParcel Registered Service (Tracking Included and Signature Required) – AUD$8.00

Orders shipped to Western Australia

2-4 Business Days once dispatched via Australia Post eParcel Express Post service (Tracking Included and Signature Required) – AUD$15.00

6-14 Business Days once dispatched via Australia Post eParcel Registered Service (Tracking Included and Signature Required) – AUD$8.00

NOTE: Postage times may vary for remote areas and eParcel is not covered under Australia Post’s Express Post Guarantee.

NEW ZEALAND

Orders shipped to Auckland;

1-2 Business Days once dispatched via a local postal service provider – NZ$15.00

3-5 Business Days once dispatched via a local postal service provider – NZ$8.00

Orders shipped elsewhere in New Zealand

2-4 Business Days once dispatched via a local postal service provider – NZ$15.00

4-8 Business Days once dispatched via a local postal service provider – NZ$8.00

INTERNATIONAL SHIPPING

International Shipping is dispatched via Australia Post Pack and Track – Flat Rate of AUD$25.00